How to develop accountable people-without “holding people accountable”
Over the years, some of us have been conditioned that as talent managers, one of our major responsibilities is to ensure that employees are held accountable for their work productivity. Usually we do this via annual performance reviews to address low performing employees…but what about high performing employees who meet their individual metrics, but have more of a negative impact on the team? The question then becomes, how do we promote self-accountability among individual employees so that our teams operate more cohesively and efficiently?
This topic of “How to develop accountable people…without “holding people accountable” will explore a six-step process for managing performance using an outward mindset for employee accountability. While some of the most challenging performance conversations are held with employees who lack performance, it can be equally as challenging to hold such conversations with employees who perform, but just aren’t good for the team. As talent managers, in order for our teams to see the bigger picture and deliver the overall end outcomes, we can start by shifting our leadership and changing the performance messages we deliver.
Nicole Payne-Jack is currently the Training and Development Manager of the Recreation and Park Commission for the Parish of East Baton Rouge (BREC). She has served as a Professional Development Instructor/Trainer, facilitated national training workshops, professional development speaking engagements, created and facilitated organizational training modules, and led the expansion of volunteer and leadership development programs throughout the gulfcoast region. She holds a doctorate degree in Organizational Leadership with concentration in Human Resources Development, is a Certified Green Belt through the International Association for Six Sigma Certifications and holds over 20 years of experience in leadership and organizational development, training delivery, program development, and performance management. Over the past decade, Nicole has enjoyed developing programs in collaboration with the Corporation for National and Community Service, the Atlanta Department of Parks & Recreation and the City of Birmingham Mayor’s Office Division of Youth Services and local organizations throughout Louisiana. Above all, Nicole is a lover of learning with a passion for people. It is through that passion that fuels her purpose in life…to make a positive impact on the lives of others, whether they expect it or not!
ATD Baton Rouge strives to align our programming to the ATD Competency Model. This month's program aligns with the Performance Improvement area of expertise. Click the image to view the competency model.
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ATD Baton Rouge Chapter
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